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In the last decade, the notion of "quality" has become a central issue for companies, utilities and nonprofit organizations throughout Europe. One of the most visible of the "fashion quality has been, particularly in Europe, certification organizations, mechanisms of quality assurance, using the so-called ISO 9000. This certification form is becoming the norm factually basic quality for many industrial sectors in Europe.

ISO 9000 standards were developed originally for companies in the manufacturing industry. Since the early 1990's, however its implementation is spreading rapidly to other sectors of the economy. The developments in recent years has led to widespread recognition of the value of ISO 9000 certification and its role as a quality label.

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Of course, quality is not a new phenomenon in education and training, but the interest in ISO 9000 is of relatively recent origin. Since the early 90's, a number of educational institutions in Europe have obtained ISO 9001 or ISO 9002.

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While ISO 9000 certification remains a marginal phenomenon the world of education and training, the number of certified institutions and departments is increasing, particularly among training providers and vocational training continues.

1 However, many professionals the world teachers who wonder whether this development is the best way to improve quality in training institutions. For many people, the real value of a certification process of this type is still unclear, and without mentioning the costs involved in this process.

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WHAT ARE THE ISO 9000 STANDARDS
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The ISO 9000 series is a set of rules intended to order the management company that has won international recognition and acceptance because of the increased power that consumers have high international competition and enhanced by the integration processes.

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Some of these standards specify requirements for quality systems (ISO 9001, 9002, 9003) and others give a guide to assist in the interpretation and implementation of quality system (ISO 9000-2, ISO 9004 - 1).
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BACKGROUND

The International Organization for Standardization ISO was founded in the year 1947 with a view to developing technical standards for manufactured products and thus contribute effectively in the reconstruction of postwar Europe. The ISO now has 138 member countries, which are the national standards bodies of the respective countries.

1 Through 52 years of existence, has published ISO 11000 international standards. Despite this great work, the ISO was, until a short time an organization unknown to ordinary people. This organization, worldwide, only began to be recognized and became famous following the publication of known standards as ISO 9000.

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With the collapse of political barriers and the end of the Cold War entered a new era in trade relations worldwide. The economy expanded and trade among nations has increased to a cup more than the world production. Companies started to look at the export market as the only solution to any crisis and frequent domestic markets.
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stability in production could be maintained only with a strong export market. This trend was reflected not only in manufactured goods but in services exports. It was therefore necessary to seek a common language for managing quality understanding between buyers and suppliers regardless of where in the world will meet.
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ISO 9000 OBJECTIVES

• Provide elements for an organization to achieve the quality of the product or service, while keeping in time, so that customer needs are permanently satisfied, allowing the company to reduce quality costs, increase productivity and stand out or stand out from the competition.
• Providing customers or users the assurance that the product or services have the desired quality, agreed, agreed or contracted.
• Provide the address of the security company that you get the desired quality.
• establish guidelines by which the organization can select and use standards.
  

ISO 9000 FAMILY

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ISO 9000 provides guidelines for selecting and using standards for quality assurance, ie for selecting the a model of quality assurance, including ISO 9001/9002/9003 are described.
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ISO 9004, sets guidelines for the technical, administrative and human resources that affect product quality, ie, sets guidelines for quality management.

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ISO 9004-2, sets guidelines for the technical, administrative and human resources that affect the quality of services, ie, it refers specifically to services.
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The ISO 9001/9002/9003, down requirements to determine which elements should include quality systems, but is not intended to impose uniformity in the quality systems. Are generic and independent of any particular industry or economic sector.
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The first difference is relative to the number of subjects, and the second is relative to the demand. The most comprehensive is 9001, while the 9003 is the easiest.
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Another difference lies in the purpose and scope as outlined below: 1

ISO-9001: specifies the requirements to be met by a quality system, applicable when a contract between two parties means that demonstrates the ability of a supplier in the design, development, production, installation and servicing of the product supplied, in order to satisfy the customer.
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ISO-9OO2: specifies the requirements to be met by a quality system, applicable when a contract between two parties means that demonstrates the ability of a supplier in the production, installation and servicing of the product provided, in order to satisfy the customer.
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ISO-9003: specifies the requirements to be met by a quality system, applicable when a contract between two parties requires demonstrating the ability of a supplier of inspection and final testing of the product supplied, in order to satisfy the customer.